Photos
Conference Agenda
Saturday – 25th November
Welcome to all City Sightseeing Delegates – Noi Bai International Airport (All Day)
Transfer from airport to hotel – Registration and Welcome Pack
7:15 City Sightseeing Run through the historic city centre
8:45 City Sightseeing Hanoi bus tour & Official picture of the CS Annual Conference 2023 attendees & Guided visit to the French Quarter
Dress code: City Sightseeing polo shirt
12:30 Free time
Lunch at a restaurant of your choice
(Check out CS Vietnam’s recommendations in the Hanoi Guide which you can download from the conference website.)
14:00 Departure to the hotel (optional)
15:00 Sports Competitions & Leisure Activities:
• Vespa tour
• Jeep tour
• Cooking workshop
• 5th CS Golf Tournament
19:15 Departure for the Welcome Dinner at Peridot Grand Luxury Boutique hotel
Dress code: Smart casual (outdoor dining)
Sunday – 26th November
Welcome to all City Sightseeing Delegates – Noi Bai International Airport
Transfer from airport to hotel – Registration and Welcome Pack
8:00 Day-trip departure
10:30 Halong Bay boat tour
Discover one of the New 7 Wonders of Nature and take part in different activities:
• Visit to Sung Son Cave
• Kayaking
• Swimming
Dress code: We recommend you wear comfortable clothes and consider bringing extra clothes in case you get wet during the activities.
13:00 Lunch
Taste a selection of local specialities on board.
17:00 Return to Hanoi
Free evening
Monday – 27th November
9:00 Host welcome
Enrique Ybarra
President & CEO, City Sightseeing Worldwide
Mr. Nguyen Tat Hieu
General Director, City Sightseeing Vietnam
Mr. Nguyen Manh Quyen
Vice Chairman, Hanoi People’s Committee
9:20 City Sightseeing Vietnam
Vu An Giang
9:35 Keynote Speaker: ‘Travel Industry Trends & Insights’
Sarah Wang
Regional Director, WTTC
10:00 Coffee Break
10:30 City Sightseeing Worldwide Update
Enrique Ybarra
Founder & CEO, City Sightseeing Worldwide
10:50 City Sightseeing Cares
María Molina & Julia Ybarra
CS Cares Ambassadors
City Sightseeing Worldwide
11:10 ‘Tech News’
Carlos Monsalve
Head of IT, City Sightseeing Worldwide
11:35 ‘Trade Sales Update: The best is yet to come!’
Chelsey Smith
Head of Distribution, City Sightseeing Worldwide
12:00
‘Brand & the New Era of Communication’
Rocío Aparcero
Head of Marketing & Communications, City Sightseeing Worldwide
Antonio M. Ortega
Senior Corporate Communications Manager, City Sightseeing Worldwide
12:20 Lunch
13:30 ‘Reviews and refund tools for branding’
Carmen Valero
Customer Success Manager, City Sightseeing Worldwide
13:50 Workshop 1: Customer Service
Participation of all attendees.
14:30 Workshop 1 wrap-up & conclusions
14:50 Keynote Speaker: ‘Outlook for Asia 2024’
Hannah Pearson
Founding Partner, Pear Anderson
15:10 Coffee Break
‘Drop-in’ cruise session with Chelsey Smith & Pilar Lobo
15:40 Partner presentation: ‘Beyond the Bus’
Josef Birchler
CPO & General Manager, Palisis
15:50 Partner presentation: ‘The Next Chapter in Tour Experiences’
Lola Holgado
CS/ST Project Liaison
Gonçalo Miragaia
Lead Content Designer, Spinach Tours
16:00 Workshop 2: ESG
Participation of all attendees.
16:40 Workshop 2 wrap-up & conclusions
17:00 End of Business Day 1
18:15 Departure to the Gala Dinner & Awards Ceremony
Dress code: Formal (suite and tie, outdoor dining)
Tuesday – 28th November
9:30 Keynote Speaker
Ignacio Martín
Managing Director Asia Pacific, Meliá Hotels International
9:50 Q&A with Ric Corbett
Director of Operations and Enterprise Solutions, BeMyGuest
10:10 Coffee Break
10:40 Keynote speaker: ‘Harnessing generative AI to transform the sightseeing experience’
Marius Nigond
CEO, iWander
11:00 Workshop 3: Artificial Intelligence
Participation of all attendees.
11:40 Workshop 3 wrap-up & conclusions
12:00 Partner presentation: ‘Differentiate by technology, creating the ultimate City Experience’
Simon Korper
General Manager, Prioticket
12:10 Keynote speaker
‘China Market Workshop: Travel Trade & Consumer Overview’
Andrés Rodríguez
Market Development Director, Dragon Trail International
12:30 Conference Overview & Open Forum / Q&A
12:35 Lunch
End of Conference
Official name Socialist Republic of Vietnam.
Area 331,210 km2.
Boundaries Bordered to the north by China and to the west by Laos and Cambodia, to the east and south by the East or South China Sea.
Language Vietnamese is the official language. Ethnic groups living in rural areas or near the borders, such as the Hmong, Thai or Khmer, usually have their own languages.
Currency The official currency is the Vietnamese dong (VND). Make sure you have some local currency for small purchases, as not all places accept credit cards.
Religion Buddhist: 9.3%; Catholic: 6.7%; Hoa Hao: 1.5%; Cao Dai: 1.1%; Protestant Christians: 0.5%. 80% of the population has no religion.
Electricity Vietnam operates on a 220V supply voltage, and the power plug sockets are of type A, C and D. Remember to bring an adaptor if necessary.
If you want to see all of Hanoi’s highlights, City Sightseeing is the best way to travel, as you can explore the city at your own pace. The bus operates every 60 minutes from 9:15 am to 5:15 pm. The tour starts at the Frog Flower Garden.
An essential stop on your hop-on hop-off tour is the Hanoi Cathedral which is nestled in the chaotic Old Quarter. Stroll through the windy streets, visit the Bach Ma Temple and maybe grab some typical Vietnamese street food before heading to Hoan Kiem Lake, a peaceful escape from the frenetic city. Walk the gorgeous grounds and learn about the legend of the Hoan Kiem Lake, which means “Lake of the Returned Sword”.
You cannot leave the city without visiting Ho Chi Minh Mausoleum, which was built to honour Ho Chi Minh, the former Prime Minister and President of Vietnam. Hop off the bus and pay your respects to “Uncle Ho”, before wandering through the botanical gardens. This is just a taste of what you will be able to see and do when visiting Vietnam’s capital. There is so much to uncover that it will be hard to choose between a 24 or 48-hour ticket.
Vietnamese Food Vietnamese food is delicious and varied. Try dishes such as pho (rice noodle soup), bun cha (rice noodles with grilled meat) and banh mi (Vietnamese sandwiches).
The Symphony Restaurant
📍 No 01 P. Cau Go, Hàng Bac, Hoàn Kiem, Hà Noi 100000, Vietnam
Madame Hien Restaurant
📍 48 P. Hàng Bè, Hàng Bac, Hoàn Kiem, Hà Noi 10000, Vietnam
Hanoi Garden Restaurant
📍 36 P. Hàng Mành, Hàng Gai, Hoàn Kiem, Hà Noi, Vietnam
Nhà hàng Tam Vi
📍 4b P. Yên The, Van Mieu, Dong Da, Hà Noi, Vietnam
Home Vietnamese Restaurant
📍 75 P. Nguyen Dình Chieu, Lê Dai Hành, Hai Bà Trung, Hà Noi, Vietnam
Pho Tien
📍 103 P. Nguyen Truong To, Quán Thánh, Ba Dình, Hà Noi, Vietnam
Lý Club
📍 12 P. Lê Phung Hieu, Tràng Tien, Hoàn Kiem, Hà Noi, Vietnam
La Table Hanoia
📍 12 P. Lý Dao Thành, Tràng Tien, Hoàn Kiem, Hà Noi, Vietnam
Pizza 4P
📍 11B, Bao Khanh Alley, Hoàn Kiem
📍 114 Mai Hac De, Lê Dai Hành, Hai Bà Trung
Step into Hanoi’s lively nocturnal scene for bustling street markets, vibrant bars and unique cultural encounters, creating a memorable evening ambience.
Bars
Heydon Origin
📍 61 P. Luong Ngoc Quyen, Hàng Buom, Hoàn Kiem, Hà Noi, Vietnam
Hybra Ultra Lounge
📍 32 P. Mã Mây, Hàng Buom, Hoàn Kiem, Hà Noi, Vietnam
Garbo Bar _ Melia Hanoi
📍 44B P. Lý Thuong Kiet, Tran Hung Dao, Hoàn Kiem, Hà Noi, Vietnam
Rooftops
Moonlight Sky Bar
📍 94 P. Mã Mây, street, Hoàn Kiem, Hà Noi, Vietnam
Terraço Sky Bar Rooftop
📍 35 P. Hàng Dau, street, Hoàn Kiem, Hà Noi, Vietnam
📍 Lighthouse Sky Bar
27a P. Hàng Bè, Hàng Bac, Hoàn Kiem, Hà Noi, Vietnam
Ignite Sky Bar
📍 33 P. Duong Thành, Cua Dông, Hoàn Kiem, Hà Noi, Vietnam
Pubs
Polite & Co
📍 5b Ng. Báo Khánh, Hàng Trong, Hoàn Kiem, Hà Noi, Vietnam
1900 Club Hanoi
📍 8B P. Ta Hien, Hàng Buom, Hoàn Kiem, Hà Noi, Vietnam
O2 Space
📍 18 P. Luong Ngoc Quyen, Pho co Hà Noi, Hoàn Kiem, Hà Noi, Vietnam
Mayflower Hotel Hanoi
📍 11 P. Hàng Ruoi, Hàng Mã, Hoàn Kiem, Hà Noi, Vietnam
Shining Central Hotel & Spa
📍 20 P. Lò Su, Lý Thái To, Hoàn Kiem, Hà Noi, Vietnam
La Beauté De Hanoi Hotel
📍 15 Ng. Trung Yên, Hàng Bac, Hoàn Kiem, Hà Noi, Vietnam
Hanoi Old Quarter Spa
📍 18 P. Hàng Mành, Hàng Gai, Hoàn Kiem, Hà Noi, Vietnam
La Belle Vie Spa Massage
📍 48 P. Luong Van Can, Hàng Gai, Hoàn Kiem, Hà Noi, Vietnam
Urban Oasis Spa
📍 39A Ng. Hàng Hành, Hàng Trong, Hoàn Kiem, Hà Noi, Vietnam
Ha Noi Classic Spa & Delivery Massage Service
📍 11 P. Hàng Dau, Hàng Bac, Hoàn Kiem, Hà Noi, Vietnam
La Sinfonía del Rey Hotel & Spa
📍 33-35 P. Hàng Dau, Lý Thái To, Hoàn Kiem, Hà Noi, Vietnam
Lá spa – Massage & goi dau duong sinh
📍 67 P. Cau Go, Hàng Bac, Hoàn Kiem, Hà Noi, Vietnam
Spa T&H Goi dau duong sinh Dông Y- Massage Body-Foot
📍 36 P. Gia Ngu, Hàng Bac, Hoàn Kiem, Hà Noi, Vietnam
The most popular shopping area in Hanoi is the Hoan Kiem district around the Hoan Kiem Lake. From Friday night onwards, and throughout the weekend, the streets of the Old Quarter are transformed into a huge market: the Hanoi night market. One of the most important markets is Dong Xuan, which specialises in textiles, but you can find everything. For luxury shopping, Ly Thai To Street is the place to visit.
Trang Tien Plaza
📍 24 P. Hai Bà Trung, Tràng Tien, Hoàn Kiem, Hà Noi 100000, Vietnam
Money Exchange
MSB
📍 33A Bà Trieu, Hoàn Kiem
BIDV
📍19 Bà Trieu, Hoàn Kiem
TP Bank
📍 39 Hàng Khay, Hoàn Kiem
Shops to buy phone sims
Viettel Store
📍 26 Hàng Dau, Hoàn Kiem
Sim Card dien thoai Hanh Huan
📍 2 Hàng Vôi, Hoàn Kiem
Sim so dep
📍 31 Bà Trieu, Hoàn Kiem
Prefix code: +84
Police 113
Fire Department 114
Ambulance and/or medical emergencies 115
Hanoi French Hospital
📍 1 Phuong Mai St., Dong Da District
📞 3577 1100/ 11
Raffles Medical
📍 51 Xuan Dieu St., Tay Ho District
📞 3934 0666
Family Medical Practice
📍 298I, Kim Ma St., Ba Dinh District
📞 3843 0748
Conference Hotel
Meliá Hanoi
A comfortable and well-located hotel that fits our City Sightseeing partners’ needs perfectly while in Vietnam. With an unbeatable city centre location, this modern hotel offers first-class facilities and exceptional service, allowing you to enjoy top-class accommodation while you discover one of Southeast Asia’s most exciting destinations.
For more information visit the Meliá Hanoi hotel website.